· Check your bills

· Stay on top of your usage & export

· Manage payments

· Manage concessions

· & much more

Opening hours: We’re open from Monday to Friday 9am to 5pm.

The below stats are averages. During busy times of the day, the wait times may vary.

Webchat

Average wait time:

00h 01m 29s

This contact method is best for: · Sales queries · Quick and simple issues

Phone

1300 937 686

Average wait time:

00h 00m 42s

Missed calls currently returned in < 4hrs

This contact method is best for: · Emergencies / Connections

Email

hello@ovoenergy.com.au

Average response time:

09h 01m 00s

This contact method is best for: · Intricate problems

Last updated: 22/6/2026

Typically updated weekly