We're currently experiencing a higher volume of calls than usual — thank you for your patience as we work to assist everyone as quickly as possible.
For the fastest way to manage your account, download the app
· Check your bills
· Stay on top of your usage & export
· Manage payments
· Manage concessions
· & much more
Opening hours: We’re open from Monday to Friday 9am to 5pm.
The below stats are averages. During busy times of the day, the wait times may vary.
Webchat
Average wait time:
00h 03m 36calcs
This contact method is best for:
· Sales queries
· Quick and simple issues
Phone
1300 937 686
Average wait time:
00h 01m 25s
Missed calls currently returned in < 4hrs
This contact method is best for:
· Emergencies / Connections
Average response time:
6h 03m 00s
This contact method is best for:
· Intricate problems
Last updated: 28/7/2025
Typically updated weekly