For the fastest way to manage your account, download the app

· Check your bills

· Stay on top of your usage & export

· Manage payments

· Manage concessions

· & much more

Opening hours: We’re open from Monday to Friday 9am to 5pm.

The below stats are averages. During busy times of the day, the wait times may vary.

Webchat

Average wait time:

00h 03m 52s

This contact method is best for:
· Sales queries
· Quick and simple issues

Phone

1300 937 686

Average wait time:

00h 00m 52s

Missed calls currently returned in < 3hrs
This contact method is best for:
· Emergencies / Connections

Email

hello@ovoenergy.com.au

Average response time:

08h 45m 08s

This contact method is best for:
· Intricate problems

Last updated: 10/02/2025

Typically updated weekly